Refund policy

Refund & Return Policy

Effective Date: July 2026

At WELIRI (weliri.shop), customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing your order.

Returns

We accept return requests only if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • Original tags, packaging, and accessories must be included.
  • Proof of purchase (Order ID) is required.

Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products damaged due to misuse.
  • Items showing signs of use, washing, or alteration.
  • Products without original tags or packaging.
  • Orders returned after the 7-day return window.
  • Size or color selection mistakes made during checkout (please review your order carefully before placing it).

Refund Process

Once your returned item is received and inspected:

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used during checkout.
  • Depending on your payment provider, it may take additional time for the amount to appear in your account.

Exchange Policy

We offer replacements or exchanges only if:

  • The item received is damaged.
  • The wrong product was delivered.
  • The product has a verified manufacturing defect.

Exchange requests must be submitted within 7 days of delivery.

Cancellation Policy

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Clear photographs of the product
  • Photos of the packaging
  • A brief description of the issue

This helps us resolve your request as quickly as possible.

Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by WELIRI.
  • For any other approved return, shipping charges may be deducted from the refund where applicable.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, contact our support team.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

WELIRI.SHOP

Website: https://weliri.shop

Customer Support: +91 85859 08224

Email: support@weliri.shop

Alternative Email: weliri17@hotmail.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Business Address:

Office No. 512, 5th Floor
Lotus Corporate Park
Western Express Highway
Goregaon East
Mumbai, Maharashtra – 400063
India